JAPAN POST BANK recognizes that respect for human rights is an important social responsibility in realizing its management philosophy of becoming "the most accessible and trusted bank in Japan." Based on this recognition, JAPAN POST BANK respects the human rights of all people, including officers and employees of JAPAN POST BANK, customers and business partners.
In addition, in order to contribute to the realization of a safe, secure, and prosperous society by promoting respect for human rights through the business and social activities of the Bank and the Japan Post Group, the Bank has established the "JAPAN POST BANK Human Rights Policy" and is implementing various initiatives, while making it known to all officers and employees. For more information, see the Human Rights Report (issued in 2024).
Related Information
Initiatives of the Japan Post Group Respect for Human Rights and Labor
JAPAN POST BANK Human Rights Policy
Click here to view the Human Rights Report.
Human Rights Report (PDF/1,946KB)
The Human Rights Enlightenment Promotion Committee, chaired by the Executive Officer in charge of Human Resources Department and composed of the Regional Headquarters general managers, the Operation Support Center directors, and other members, is engaged in company-wide human rights enlightenment efforts.
Human rights due diligence is a series of processes that (1) Identification and Evaluation of Human Rights Issues, (2) Prevention and Mitigation of Human Rights Issues, (3) Evaluating Effectiveness (Monitoring), and (4) Information Disclosures while responding to human rights policy formulation and revision, stakeholder engagement, and remedies.
JAPAN POST BANK has identified human rights issues that our bank should address based on international guidelines and the roles required of financial institutions therein.The identified human rights issues have been evaluated (mapped) based on two criteria: severity and likelihood of occurrence. The mapping results will be continuously reviewed and revised based on changes in our external environment.
We implement a variety of initiatives to prevent and mitigate human rights issues, and provide various training and awareness programs for employees.
(Reference) Major Initiatives for Employees
Preventative initiatives | Improve systems allowing for consultation with peace of mind | Training (frequency/targets) |
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For other initiatives by stakeholder, please refer to the Human Rights Report.
Human Rights Report (PDF/1,946KB)
Under the human rights awareness promotion system, JAPAN POST BANK conducts workplace harassment prevention training and human rights awareness training for officers and all employees regarding various issues such as those involving people with disabilities, foreigners, senior citizens, sexual diversity, and social minorities (outcast discrimination). We are also raising awareness through means such as publishing a regular newsletter Jinken Tsuushin (Human Rights Report)(Covering harassment and human rights awareness) and conducting employee level-based training.
We collect and award human rights awareness slogans once every year and submit the slogans to external organizations, including the Japanese Bankers Association.
We have developed a system where employees can securely seek consultation by ensuring each organization is staffed with one male and one female harassment consultant, who serve as internal contacts for consultation regarding various types of harassment and human rights violations. We have also set up external contact counters.
Consultations received at harassment counseling centers are investigationin cooperation with specialist organizations inside and outside the company in response to the wishes of the counselor, and corrective measures are taken, and efforts are made to provide relief to the counselor.
Related Information
CS Improvement Initiatives (Japanese version only)
Provision of High-quality, Customer-oriented Financial Services
JAPAN POST BANK is engaging stakeholders in dialogue as a way to objectively examine our initiatives. We aim to continue improving our human rights due diligence in the future through continued conversations with various stakeholders.
Related Information
Dialogue with outside experts (external website / JAPAN POST HOLDINGS Co., Ltd.)