Stakeholder Engagement
Basic Stance
In order for Japan Post Bank to contribute to the creation of a sustainable society and future alongside realizing sustainable growth as a business, it is essential for us to listen closely to the opinions of everyone in society, meet their expectations, and gain their understanding and support. Consequently, we believe that it is vital for us to actively engage in dialogue with members of different communities.
Dialogue with Experts
Japan Post Group holds regular dialogue with experts in order to hear their opinions and advice.
Related Information
Stakeholder Engagement (external website)
Communication with Customers
Framework for applying customer opinions within business activities
The opinions and feedback the Bank receives from its customers at its branches or through its call centers are managed in a unified manner by the Customer Service Management Department at headquarters. The information is shared throughout the company and applied to the development and improvement of products and services, and the results of these improvements are then reported to bodies such as the Executive Committee and the Service Improvement Committee chaired by the President and Representative Executive Officer.
Organizational Structure for Improving Services
Conducting Customer Satisfaction Surveys
In the survey conducted in September 2022 (15th round), approximately 70%*1 of customers were satisfied with Japan Post Bank's services.
- *1:
- Percentage represents the combined total of customers who answered that they were very satisfied, satisfied, or somewhat satisfied.
Customer Satisfaction Survey Results (FY2023/3)
Examples of Improvements Based on Customer Opinions
Related Information
Initiatives to improve customer service (Japanese version only)
Communication with Shareholders and Investors
While aiming for sustainable growth and improvements in corporate value over the medium to long term, the Bank promotes the establishment of strong engagement with shareholders and investors.
Through these activities, we will deepen their understanding of the Bank’s business, report their opinions and expectations to the management, and reflect these in our management.
Based on the opinions we receive from our shareholders and investors, we will strive to enhance our disclosure in response to social demands and trends, and create IR opportunities led by the management and the heads of each business division.
IR Activity Results (FY2023/3)
| Activity | Outline |
|---|---|
| Ordinary General Meeting of Shareholders |
16th Ordinary General Meeting of Shareholders(FY2023/3) Held on June 16, 2022 Related Information General Meeting of Shareholders(Back Number) (Reference)17th Ordinary General Meeting of Shareholders(FY2024/3) Held on June 20, 2023 Related Information |
| Briefings for individual investors | The Bank holds briefing sessions for individual investors several times a year led by the management. Number of sessions: 2, Participants: 326 |
| Investor Meetings |
The Director, President and Representative Executive Officer holds half-yearly meetings mainly for institutional investors and analysts. |
| Interviews with institutional investors and analysts |
Led by Managing Executive Officer in charge of the IR Department, the management, including the Director, President and Representative Executive Officer, conducts individual interviews, etc., with institutional investors and analysts, both domestically and overseas. Companies met with: 374 (155 of which were overseas institutional investors) |
| Securities firms-sponsored conferences for institutional investors |
The Bank participates in conferences hosted by securities firms, and the Managing Executive Officer in charge of the IR Department holds individual interviews with overseas institutional investors. |
| Other IR events |
The Bank holds briefing sessions for small groups of analysts and institutional investors regarding private equity investments, etc. These sessions are led by the Executive Officer in charge of the Investment Division and the investment representatives. |
- TOPICS Disclosure Examples Based on Shareholder and Investor Opinions
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Overview of private equity investments and real estate investments
"Japan Post Bank's Real Estate Strategy and Outlook" (PDF/642KB)
"Japan Post Bank's Private Equity Strategy and Outlook" (PDF/625KB)
- HR strategies regarding human capital
- Impact of rising domestic interest rates on the Bank’s financial statements
- Measures for increasing PBR/ROE
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Overview of private equity investments and real estate investments
Related Information
Disclosure Policy / Timely Disclosure System
FY2023/3 Investors Meeting (May 17, 2023)
Speakers: Norito Ikeda, Director, President and Representative
Executive Officer (left)
Makoto Shinmura, Managing Executive Officer in
charge of the IR Department (right)
(June 20, 2023)
*
Job title is at the time.
Communication with Employees
Online In-house Newsletter
As part of the organizational culture reforms JAPAN POST BANK distributes video messages from the president and executive officers.
Since April 2022, the in-house newsletter, which serves as an in-house communication tool, has been available online, and contents such as role models and introductions of each organization are regularly distributed under its concept of being a "reliable in-house newsletter that employees can keep close at hand."
"Live in Person" Town Hall Meetings
At Japan Post Bank, we hold Live in Person, a town hall meeting that is planned and run by employees and serves as a forum for dialogue between management and employees. Approximately 50 to 60 employees participate in Live in Person, which has been held since fiscal 2021, every year, and President Ikeda answers questions from participants and engages in dialogue about organizational culture reform and management vision. The participants also got to know President Ikeda's personality, with whom he usually has few opportunities to speak directly, and deepened Their understanding of management.
*
Job title is at the time.
Dialogue with Regional Communities
As a financial institution deeply rooted within regional communities, Japan Post Bank treats the opinions of its regional customers with utmost importance. As part of this approach, we are engaging in dialogue with regional financial institutions that are trusted by regional communities, as well as local governments.