Stakeholder Engagement
Basic Stance
In order for Japan Post Bank to contribute to the creation of a sustainable society and future alongside realizing sustainable growth as a business, it is essential for us to listen closely to the opinions of everyone in society, meet their expectations, and gain their understanding and support. Consequently, we believe that it is vital for us to actively engage in dialogue with members of different communities.
Dialogue with Experts
Japan Post Group holds regular dialogue with experts in order to hear their opinions and advice.
Related Information
Stakeholder Engagement (external website)
Communication with Customers
Framework for applying customer opinions within business activities
The opinions and feedback the Bank receives from its customers at its branches or through its call centers are managed in a unified manner by the Customer Service Management Department at headquarters. The information is shared throughout the company and applied to the development and improvement of products and services, and the results of these improvements are then reported to bodies such as the Executive Committee and the Customer Feedback Status Meeting chaired by the President and Representative Executive Officer.
Organizational Structure for Improving Services
Conducting Customer Satisfaction Surveys
In the survey conducted in September 2024, about 74.5%※ of customers were satisfied with Japan Post Bank's services.
- ※:
- Total of “Very Satisfied,” “Satisfied,” and “Somewhat Satisfied.” The response rate is rounded to the first decimal place (rounded off at the second decimal place).
Customer Satisfaction Survey Results（2024）
（Reference） Historical Satisfaction Results
Customer Satisfaction Survey Results（2024）
（Reference） Historical Satisfaction Results
Examples of Improvements Based on Customer Opinions
We have revamped the investment trust transaction screen in Yucho Direct and Yucho Bankbook app to enhance customer convenience.Customers can check their investment status more easily, and the fund list search has been improved for better usability.
We have enabled monthly budget setting from the settings screen, allowing users to set a budget for total expenses or by expense category.
We have made the sound when pressing the handset buttons clearer and easier to hear.
Related Information
Initiatives to improve customer service (Japanese version only)
Communication with Shareholders and Investors
We promote the establishment of strong engagement with shareholders and investors to achieve sustainable growth and enhance long-term corporate value. Through these activities, we aim to deepen understanding of our business while feeding back shareholders' and investors' opinions and expectations to management and reflecting them in our operations.
IR Activity Results (FY2024)
| Activity | Outline |
|---|---|
| Ordinary General Meeting of Shareholders |
The 18th Ordinary General Meeting of Shareholders Held on June 18, 2024 Related Information General Meeting of Shareholders(Back Number) (Reference)The 19th Ordinary General Meeting of Shareholders Held on June 24, 2025 Related Information |
| Briefings for individual investors | The Bank holds briefing sessions for individual investors led by the managements. Number of sessions: ５, Number of participants:1,043 |
| Investors Meeting |
President & CEO, Representative Executive Officer, Member of the Board of Directors holds half-yearly meetings mainly for institutional investors and analysts. |
| Interviews with institutional investors and analysts |
The Managing Executive Officer in charge of the IR department, together with other members of the management team, including President & CEO, Representative Executive Officer, Member of the Board of Directors, holds individual meetings with institutional investors and analysts in Japan and overseas.
Companies met with: 522 (including 284 overseas institutional investors) |
| Conferences for institutional investors hosted by securities firms |
The Bank participates in conferences hosted by securities firms, and the Managing Executive Officer in charge of the IR Department holds individual interviews with overseas institutional investors. |
| Other IR events |
The Bank holds briefing sessions for small groups of analysts and institutional investors regarding revision of the Medium-term Management Plan and revision of the earnings forecasts led by the management team, including President & CEO, Representative Executive Officer, Member of the Board of Directors.
|
Related Information
Disclosure Policy / Timely Disclosure System
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Main concerns of shareholders and investors
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- Overview of the revision of the Medium-term Management Plan
- Overview of upward revisions to the fiscal 2024 earnings forecast and dividend forecast for fiscal 2024
- Progress of the restructuring of yen interest rate portfolios
- Outlook for business expansion through deregulation
- Future growth strategies and dividend policy
- Examples of disclosure based on shareholder and investor feedback
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- In response to requests for clarification of key messages, executive summary pages were added to Investors Meeting materials
- Disclosure of earnings simulations based on yen interest rate increases
- Continued disclosure of progress in restructuring yen interest rate portfolios
- Disclosure of future business plans after the Offering
Communication with Employees
Online In-house Newsletter
The web-based in-house newsletter "Yucho Life" is designed to improve internal engagement by distributing content that introduces the organization, employees, and executives. In addition, the website provides content that focuses on "people" and "regions", such as a series of reports on the president's visits to branches nationwide as information unique to each region. These measures have led to increased motivation among employees working across the country, as well as revitalized vertical, horizontal, and diagonal communication through the comment function and other features.
Dialogue with Regional Communities
As a financial institution deeply rooted within regional communities, Japan Post Bank treats the opinions of its regional customers with utmost importance. As part of this approach, we are engaging in dialogue with regional financial institutions that are trusted by regional communities, as well as local governments.
Communication with Suppliers
Japan Post Bank adheres to the 'Declaration of Partnership Building' and strives for collaboration and coexistence with all our supply chain partners in mutual prosperity.
Declaration of Partnership Building (Japanese version only)(PDF/64KB)