Universal Services
Basic Stance
Japan Post Bank strives to create branches with facilities that can be used securely by all customers, continuing its efforts to provide greater convenience for customers with disabilities.
Secure Facilities and Services
ATMs with Support for Visually Impaired Customers
The Bank provides ATMs with voice guidance and braille support for visually impaired customers.
- ATM Telephone (Handset): Customers use the handset’s keypad and receive operating instructions through voice guidance.
- Braille and Braille Guidance Displays: In addition to having braille to indicate bankbook and card insertion slots, as well as operating buttons, ATMs are equipped with small protruding braille displays that show important information such as transaction amounts.
- Earphone Jack: Customers can use their own headphones via the earphone jack to listen to more detailed voice guidance on information such as transaction amounts.
ATM Screen Design
In January 2017, the Color Universal Design* concept was adopted to create an ATM screen design that can be easily seen by many customers.
- *:
- A design adopting colors so that as many people as possible can easily see it, regardless of individual differences in color perception.
Support Tools for Physically Challenged Customers
So that all customers can use our facilities with ease, we have placed support tools for physically challenged customers such as ramps that eliminate steps, as well as handrail support and brail walkway blocks at the entrances of our branches. Inside the branches we provide crane holders and wheelchairs, and writing surfaces that can be used while seated. At our counters, “Ear Mark” symbols for the hearing impaired are displayed where writing devices are located, and we are assisting customers through writing communication.
Braille Cash Card Support
We issue bankbooks, deeds, and cash cards with braille. We also provide various notifications with braille characters such as those for ordinary deposits, TEIGAKU (fixed-amount) deposits, and time deposits.
Signing and Stamping on Someone’s Behalf
For customers who have difficulty with signing or stamping, the Bank permits a representative such as a family member visiting the branch with them to act on their behalf.
Improving Website Accessibility
To improve web accessibility, we have made Japan Post Bank website compliant with Level A of the Japanese Industrial Standards “Guidelines for older persons and persons with disabilities—Information and communications equipment, software and services—Part 3: Web content (JIS X8341- 3:2010).”
Discounted Transfer Fees at the Counter
By presenting their physical disability certificate when using transfer services at teller windows, visually impaired customers are entitled to a discounted counter fee, equivalent to the ATM rate. Note that this is limited to transfers in the customer’s name, at branches with ATM facilities.
Service Overview
| Target |
Visually impaired customers who hold physical disability certificates.
|
|---|---|
| Eligible Services |
Ordinary in-payment (including forms bearing the Pay-easy logo)
Telegraphic transfer (between Japan Post Bank accounts)
Bank transfer (to an account at a different financial institution)
|
| Participating Branches |
Japan Post Bank branches and post offices throughout Japan.
|
Telephone relay service
The telephone relay service is a service in which a sign language interpreter operator facilitates the communication of those with hearing or speech disabilities by translating sign language or text into speech.
In line with the launch of the service as public infrastructure, Japan Post Bank has adopted the telephone relay service to help customers with hearing disabilities follow various procedures, etc.
Procedures, etc., covered by the service
The service covers the following procedures and inquiries over the phone.
- (1)
- Reporting the loss or theft of a card, passbook, etc.
- (2)
- Procedures, inquiries, etc., regarding our products and services
- (3)
- Phone calls from Japan Post Bank to customers regarding transactions, etc.
Points to note
- Please submit your phone number for the telephone relay service in advance.
- Depending on the procedure or inquiry, we may have to confirm your identity.
- Requests for procedures involving customer information (except for reporting the loss or theft of a card, passbook, etc.) will be made only through the Nippon Foundation Telecommunication Relay Service (only in Japanese).
- If it is not appropriate to handle your procedure or inquiry through the operator, for example, because it involves specialist knowledge, we may ask you to communicate via other means, such as in writing.
Authentication at the time of remittance by email one-time password for Yucho Direct
On July 4, 2023 (Tue.), we abolished the authentication at the time of remittance by email one-time password for Yucho Direct. However, only visually impaired customers can use authentication at the time of remittance with an email one-time password by applying for the use of this service.
Consultation Service for Customers with Disabilities
The Bank has created a consultation service that can be accessed via an online form for customers who are unable to use telephones due to disabilities, such as customers with hearing and speech impediments.