Conflicts of Interest Management Policy

Japan Post Bank manages transactions with potential conflicts of interest between our customers and the bank based on the Japan Post Group Conflicts of Interest Management Policy. We engage in business in an appropriate manner to avoid unfair damage to customer interests.

The Japan Post Group Conflicts of Interest Management Policy is as described below.

1. The following representative examples of companies in Japan Post Group (“Group companies”) fall within the scope of the Conflicts of Interest Management Policy.
   
   • Japan Post Bank Co., Ltd.
   • Japan Post Insurance Co., Ltd.
   • Japan Post Co., Ltd.
2. The Group will manage conflicts of interest for the transactions stipulated below.
   (1) Transactions that may unduly impair the interests of customers among the following transactions:
   • Transaction with a customer that has an interest in one of the Group companies based on an agreement
   • Transaction with a party that has conflicting interests or is competing with a customer that has an interest in one of the Group companies based on an agreement
   • Transaction that makes wrongful use of information gained from a customer with an interest in one of the Group companies based on an agreement
   (2) Any transaction aside from the aforementioned that may unduly impair the interests of the customer due to a conflict of interest
3. The Group will select one or a combination of the following methods and other measures to manage transactions with a conflict of interest:
   (1) Separate the business unit conducting the target transaction and the business unit conducting the secondary transaction with the customer
   (2) Amend the terms and conditions or method of the target transaction or the secondary transaction with the customer
   (3) Discontinue the target transaction or the secondary transaction with the customer
   (4) Properly disclose to the customer that the target transaction may unduly impair his or her interests
4. The Group will establish a department that handles conflicts of interest independent from business departments that will specify target transactions and properly manage conflicts of interest. In addition, the Group will educate and train executives and employees so that they comply with laws, ordinances and internal regulations set down regarding the management of conflicts of interest.
5. The Group will continuously review its management stance regarding conflicts of interest and strive to make improvements.