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Home > Privacy Policy

Privacy Policy

Japan Post Bank has established the following privacy policy and conducts business operations based on this policy. We recognize that protecting personal data, including specific personal information and Individual Number (hereinafter 'personal data'), is vital to offering services that can achieve a high degree of customer satisfaction.

Compliance with laws and regulations

When handling personal data, we comply with all laws and regulations associated with protecting personal data, national government policies, and this privacy policy.

Purpose of using personal data

We specify the purpose of using personal data and, except in cases where required by laws or regulations, do not use the data other than for achieving this purpose.
In the case of specific personal information, notwithstanding the above, we specify the purpose of use within the limits of the administrative operations indicated in advance by laws and regulations, and, except in cases where required by laws or regulations, use the data solely for this purpose.

Acquisition of personal data

We acquire personal data using methods that are legal and proper and solely for the purposes listed in the above item.

Measures for safe management of personal data

We use an appropriate safety management system to prevent losses, alterations, or leaks of personal data. In addition, we properly supervise employees and outsourcing partners.

Provision of personal data to third parties

Except in cases where required by laws, regulations, etc., we do not supply personal data to third parties without the prior consent of each individual. In cases where we share personal data with other parties, this sharing is performed only after providing prior notice or public announcements of items required by law.
In the case of specific personal information, notwithstanding the above, we do not supply data to, or share data with, third parties except in cases where required by laws or regulations.

Procedure for requesting disclosure of personal data

We respond in a sincere manner to requests for the notification of the purpose of use or for the disclosure, correction, or termination of use of personal data as prescribed by laws and regulations.

Contact for inquiries

Requests of the kind mentioned in the above item concerning customer personal data held by Japan Post Bank, as well as other opinions, requests, or inquiries concerning the handling of personal data, should be addressed to the contact indicated below.

Continuous improvements

We constantly review and improve our management and handling methods for the protection of personal data in response to advances in information technology and shifts in social demands.

♦Contact for inquiries (Japanese only)

Customers:

  • For requests for disclosure of the personal data held by Japan Post Bank and related inquiries, please visit the Japan Post Bank website, contact the Head Office department in charge of personal data disclosure, or inquire at a Japan Post Bank branch.

*Responses will be provided in Japanese.

  • Japan Post Bank customers may contact any Japan Post Bank branch or sales office or the Call Center (Tel. 0120-108-420) with opinions, requests, and other matters concerning the handling of personal data.

*If contacting from overseas, please telephone +81-48-050-9171 (calls will be charged and will be handled in Japanese).

Shareholders:

  • For opinions and requests concerning the handling of personal data on Japan Post Bank shareholders, please contact the Transfer Agency Department of Sumitomo Mitsui Trust Bank, Ltd. (Tel. 0120-581-841), which is the administrator of the shareholder registry.

* Responses will be provided in Japanese. The bank is unfortunately unable to handle correspondence from overseas.

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